| Policies
FAQs :: Domain Names
1. How do I make modifications to my domain?
2. What type of modifications can I make?
3. Are there any charges for domain modification?
4. How do I change the Primary Contact of my
domain?
5. Can I modify the domain name itself?
6. Who can make modifications to the domain?
7. How much does it cost to transfer ownership
of a domain from one party to another?
8. How long does it take for changes to my
domain name to go into effect?
9. I registered my name but need to make changes
to the original contact and/or DNS information I provided, what
do I do?
10. My domain expired and I need to renew
it right away
11. What if I forgot my password?
12. What if I don't know my password since
my ISP or Webhosting company manages my account?
13. What if I got my domain from a Registrar
and they locked it to prevent me from accidentally bringing my mail
server or website down?
14. What if the employee who registered the
domain has left the company? He's listed as the primary contact,
and we can no longer reach him.
15. What if I need to renew immediately and
I don't have a credit card?
16. What if I have multiple email addresses
and I can't recall which one I used to register my domain?
1. How do I make modifications to my domain?
The easiest way is to use our online Domain Manager by logging on
to our website and clicking the Domain
Manager link. There are step-by-step instructions for making
modifications to your domain. You can also call our Helpdesk at
(632) 637-2104 to 05, between Monday to Friday, 9 am to 5 pm Manila
Standard Time (GMT +8).
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2. What type of modifications can I make?
The following information may be modified:
Primary contact (domain owner) name, organization, e-mail address
and postal address.
Secondary contact (technical contact) name, organization, e-mail
address and postal address.
Nameserver information and IP address.
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3. Are there any charges for domain modification?
There is NO CHARGE for modifying regular domains.
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4. How do I change the Primary Contact of
my domain?
Please contact us in this situation – domains@jethost.net.nz
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5. Can I modify the domain name itself?
NO, definitely NOT. All domain information can be modified except
for the domain name itself.
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6. Who can make modifications to the domain?
For online modifications, authorized personnel in possession of
the user name and password to access the Domain
Manager. When submitting modifications through fax, mail or
in person, signatory should be either the current Primary User (in
case of change of registrant information) or the Secondary User
(for all other modifications).
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7. How much does it cost to transfer ownership
of a domain from one party to another?
The terms of transferring ownership are to be negotiated and agreed
upon by the current registrant and the prospective registrant. Jethost
does not mediate such agreements. Modifying the domain information
to reflect the new registrant is free for regular .
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8. How long does it take for changes to
my domain name to go into effect?
Name Server changes:
The Domain database is updated twice daily. Upon entry, it takes
at least 8 hours for name server changes to propagate to name servers
around the world. You should always allow a minimum of 24 hours
for name server changes to fully take effect.
Contact information changes:
Changes to contact information are reflected upon entry on the database.
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9. I registered my name but need to make
changes to the original contact and/or DNS information I provided,
what do I do?
Any changes that need to be made from the original contact or information
provided during the registration process can be made. Please refer
to "Domain Manager" link via our website and follow the
instructions provided.
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10. My domain expired and I need to renew
it right away.
Enter the Manage Domain link. Log in using the e-mail address you
used in registering the domain where you received renewal email
notification. Enter your password and use your credit card to renew.
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11. What if I forgot my password?
Click on the "Forgot password?" button. Answer the password
question and proceed to log in.If you have not previously set the
password challenge, click "Forgot Password?" button then
click on "Email Password" button and your password will
be sent via email.
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12. What if I don't know my password since
my ISP or Webhosting company manages my account?
No problem, as long as your email address is listed as the primary
or secondary contact, you can log-in and renew your domain. If it
is not your e-mail address that is on record, you cannot retrieve
the password and need to request for change of e-mail address. Contact
us for details.
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13. What if I got my domain from a Registrar
and they locked it to prevent me from accidentally bringing my mail
server or website down?
Coordinate with your Registrar so that they can make the necessary
changes.
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14. What if the employee who registered
the domain has left the company? He's listed as the primary contact,
and we can no longer reach him.
Please contact us in such a situation.
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15. What if I need to renew immediately
and I don't have a credit card?
You may also pay using cash or check. For your own protection,
we only accept cash payments if hand-delivered to our office. Checks
must be sent via courier (DHL, Federal Express, etc.). Renewal will
be implemented only upon receipt of payment.
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16. What if I have multiple email addresses
and I can't recall which one I used to register my domain?
If the email address is not in the database, it will return an
error message- "user not found". Contact our Helpdesk
for assistance.
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